Patients & Visitors
Current Visitor Guidelines
Visitor Restrictions and Screening in Response to COVID-19
As a community-based healthcare provider, Mat-Su Regional Medical Center’s highest priority is the safety of our patients, healthcare team and community.
To ensure the safety of all, Mat-Su Regional Medical Center is temporarily enacting a NO VISITORS policy, with the following exceptions:
- Children under 18 may have 1 caregiver present
- Family Birthing Center patients may have 1 labor partner
- Inpatients may have 1 visitor
- Family of patients who are at end-of-life
Exceptions will be considered on a case-by-case basis. General visiting hours are from 10 a.m. to 2 p.m. Visiting hours for OB patients, minors and special consideration patients (such as end-of-life).are from 8:30 a.m. to 6:30 p.m.
Patients seeking care in the emergency department will not be able to have a support person accompany them to the treatment room, unless the patient is a minor or has special needs. Our team will provide status updates to family members and others designated as a support person.
Face coverings are required to be worn at all times in the hospital. Each visitor is required to check in for a health screening at our main entrance. After 5 p.m., health screenings will be conducted in the emergency department. Also, after 5 p.m., only the emergency department entrance is available for public access.
Upon arrival at the hospital, each visitor will receive a temperature check and be asked the following questions by a staff member:
- Do you have a fever, respiratory or flu-like symptoms such as cough, running nose, sore throat, chills, loss of smell, muscle aches or difficulty breathing?
- Have you traveled outside the State of Alaska in the last 14 days?
If the answer is yes to any of these questions, the visitor will not be allowed entry to the hospital unless seeking medical treatment.
In response to this pandemic, we are encouraging our community to postpone visiting the hospital unless seeking medical treatment, or unless you are the key support person of a patient in our care.
At Mat-Su Regional Medical Center, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.
Patient Handbook