Reporting Concerns to the Joint Commission
If individuals have any concerns about patient care and safety in
the hospital, they are encouraged to contact Mat-Su Regional’s
administration at 861-6792. If the concerns cannot be resolved
through Mat-Su Regional, the individuals are encouraged to
contact the Joint Commission.
The Joint Commission is an independent, not-for-profit, national
body that oversees the safety and quality of health care and other
services provided in accredited organizations. The Joint
Commission addresses all complaints that pertain to patient
safety or quality of care issues within the scope of Joint
Commission standards. The Joint Commission has a toll-free
hotline to provide patients, their families, caregivers, and others
with an opportunity to share concerns regarding quality of care
issues at Joint Commission accredited health care organizations.
The toll free number is (800) 994-6610 and is
available 24 hours a day, seven days a week.
However, staff members are available to
answer calls weekdays between 8:30 a.m. and
5:00 p.m. Central Time. The public may also
email concerns directly to