PUBLIC NOTICE

Reporting Concerns to the Joint Commission

If individuals have any concerns about patient care and safety in the hospital, they are encouraged to contact Mat-Su Regional’s administration at 861-6792. If the concerns cannot be resolved through Mat-Su Regional, the individuals are encouraged to contact the Joint Commission.

The Joint Commission is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided in accredited organizations. The Joint Commission addresses all complaints that pertain to patient safety or quality of care issues within the scope of Joint Commission standards. The Joint Commission has a toll-free hotline to provide patients, their families, caregivers, and others with an opportunity to share concerns regarding quality of care issues at Joint Commission accredited health care organizations.

The toll free number is (800) 994-6610 and is available 24 hours a day, seven days a week. However, staff members are available to answer calls weekdays between 8:30 a.m. and 5:00 p.m. Central Time. The public may also email concerns directly to complaint@jointcommission.org