Business Office

What to Expect

Most patients, with the exception of Medicare patients, will receive a summary of their medical charges within 15 days of their discharge date. Due to the payment procedure guidelines Mat-Su Regional must follow to comply with federal regulations, Medicare patients will not receive the first billing statement until payment has been received and Medicare has determined the balance and/or co insurance. However, Medicare patients may request a detailed statement.

Locations

Palmer: Mat-Su Regional Medical Center – next to the main lobby
Wasilla: Mat-Su Regional Outpatient Center – at the East Entrance on the lower level

Hours

Monday-Friday, 8 a.m. to 4:30 p.m., or by appointment after 4:30 p.m.

Staff

Business Services Staff handle inquiries regarding financial arrangements, unpaid balances, the filing of your insurance claim or billing questions. Please call (907) 352-2810 and you will be directed to your representative.

Customer Service Representatives handle questions concerning clarification of specific charges, discrepancies, or concerns. Call (907) 861-6724 or (907) 352-2857.

Financial Counselors assist with medical means, charity care, HELP Loan Program, Medicaid applications, and payment options. Call (907) 861-6602 or 861-6939.

Mat-Su Regional welcomes your comments at any time. Please contact us if you need assistance concerning your medical accounts.

Medical Means and Charity Care Program

Mat-Su Regional has designed its Medical Means/Charity Care Program for those who are in need of financial assistance and do not qualify for federal or state-funded programs. Those eligible for this program must meet Federal Poverty Level Guidelines and/or have a large amount of medical debt. The Financial Counselor can assist you with detailed information about our programs.

Discounts for Uninsured Patients

Mat-Su Regional offers a discount for uninsured patients. For questions about our uninsured discount program, please call Customer Service at 907 861-6724 or Financial Counseling at (907) 861-6602.

Other Expected Billings

In addition to the billings from Mat-Su Regional, you will receive separate billings from your private physician and others, such as emergency room physicians, radiologists, pathologists and anesthesiologists, who have provided services to you. For those billings, please remit payments to their offices directly.

Payment Procedures

Payment can be made at any registration station at Mat-Su Regional Medical Center in Palmer or at Mat- Su Regional Outpatient Center in Wasilla. After normal business hours, payments can be made at the emergency room registration station. For added convenience, you may deposit your payment in the drop box located in the lobby next to MydoKtor’s Pharmacy at Mat-Su Regional Outpatient Center. You may pay your hospital bill online.

Currently Recognized Insurance Carriers

If your insurance carrier is not listed, all 861-6840 or 861-6826 to determine coverage.

Finance Charges

While your account remains within the financial structure of the medical center, no finance charges or interest will be assessed.